Safe Wallet Dispute
Resolution Center
Refer to the Dispute Resolution Guide in
the merchant dashboard for understanding
disputes, when to file, the filing process, and records.
Refer to the Dispute Resolution Guide in
the merchant dashboard for understanding
disputes, when to file, the filing process, and records.
Customers use the 'File Dispute' option for a specific transaction.
Dispute team investigates merchant contact.
Merchants provide details to dispute team.
Team closes the dispute in favor of the merchant or customer.
If a customer has an order complaint,
they can open a Safe Wallet Dispute to address the issue.
When the merchant is not
responding then the customer
can file the dispute
Team requests documents from
the merchant such as delivery
proof, invoice, policies, etc.
The disputes appear under
Transactions tab>Dispute in
the merchant dashboard
When PayKun Support Resolution
is not satisfactory then the next
stage is Dispute
The merchant receives notification
& email when the Dispute
is filed by the customer.
In some extreme cases, the conflict
may lead to the chargeback
or reversal of payment
Prior to filing a dispute, ensure you've contacted our Support Team at info@safewallet.co.in
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Due to some reasons your transaction got failed..
